Evaluating Leading Service Providers Who Surface AI-Powered Insights
por Dan Miller, Amy Stapleton, Derek Top
Conversational Intelligence (CI) represents an evolving set of cloud-based technologies, encompassing a diverse set of features and functionalities. At its core, CI empowers enterprises to capture a wide spectrum of data across multiple formats and sources, applying advanced analytic resources to derive actionable insights from voice- and text-based interactions among employees, prospects, customers, and automated virtual assistants.
In this our fourth “Conversational Intelligence Intelliview,” Opus Research evaluates service offerings from 18 vendors that distinguish themselves by providing enterprise customers with CI tools and resources designed to improve customer experience, employee productivity, and operating results…